Terms of Service

Effective date: 24 September 2026

Last updated: 25 September 2026

These Terms of Service ("Terms") are an agreement between you and NEXO ("NEXO", "we", "us" or "our") for your use of the NEXO: Scan, Chat & Print mobile application and its features, updates and related support (together, the "App"). Please read them carefully. By installing or using the App you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the App.

1. Who can use the App

You may use the App if you can form a binding contract under the law that applies to you. If you are under 18, or under the age of majority where you live, you may use the App only with the involvement and consent of a parent or legal guardian, who accepts these Terms on your behalf. If you use the App for an organisation, you confirm that you are authorised to accept these Terms for it.

2. Your licence to use the App

Subject to these Terms, we grant you a personal, limited, non-exclusive, non-transferable and revocable licence to install and use the App on devices that you own or control, for your personal use or your internal business use. This licence is also subject to the Google Play Terms of Service.

You may not, and may not help anyone else to:

• copy, sell, rent, sublicense or distribute the App, or offer it as a service to others;
• decompile, reverse engineer or disassemble the App, except to the extent the law expressly allows this despite this restriction;
• remove, bypass or interfere with licence checks, subscriptions, advertising, watermarks or security features;
• remove or alter any copyright, trademark or other notices in the App.

3. Your documents and content

You own your content. Documents, images, text and other material you scan, import, create or store with the App ("Your Content") remain yours. The App processes Your Content on your device, and we do not receive, access or claim any rights to it.

You are responsible for Your Content and for how you use it. In particular, you confirm that you have the right to scan, copy, translate, edit, print and share it, and that doing so does not infringe anyone's copyright, privacy or other rights, or break any law.

Back up your important documents. Your Content is stored on your device and is not backed up to our servers or to cloud backups. It can be lost if you uninstall the App, clear its data, reset or lose your device, or if storage fails. We cannot recover it for you. Please keep copies of important documents elsewhere, for example by exporting or sharing them.

4. Acceptable use

You agree not to use the App to:

• break any law or regulation, or help anyone else to do so;
• create, alter or forge identity documents, certificates, signatures, stamps, receipts, invoices or any other document in order to deceive or defraud anyone;
• infringe anyone's intellectual property, privacy or other rights;
• scan, store or share content that is unlawful, including content that exploits or harms children;
• interfere with, overload or attack the App, printers, networks or devices of others;
• use features such as Web Print, printing or nearby transfer to access devices or content without permission.

5. Automatic features: please check important results

The App includes automatic features, such as text recognition, smart summaries, detected dates and amounts, reminders, Smart Vault sorting, translation, redaction suggestions and answers in NEXO Chat. These features run automatically and can be incomplete or wrong, for example with poor-quality scans, handwriting, unusual layouts or unsupported languages.

• Always check important information against the original document before relying on it.
• Before sharing a redacted document, check that all sensitive information has been removed.
• Results from the App are for convenience only and are not legal, medical, financial, tax or other professional advice.
• Reminders depend on your device's settings (such as notifications, battery optimisation and date and time) and may not always appear. Do not rely on the App as your only reminder for important deadlines.

6. Free version, advertising and NEXO Pro

Free version. New users receive an introductory period during which Pro features are available without ads. After that, the App remains free to use with advertising and some limits, such as a NEXO watermark on certain exports.

NEXO Pro subscription. NEXO Pro is an optional paid subscription that removes ads and unlocks additional features. It is sold through Google Play, and your purchase is also governed by Google Play's terms.

• Billing and renewal: your subscription is charged to your Google Play account and renews automatically at the end of each billing period unless you cancel at least 24 hours before the period ends.
• Cancelling: you can cancel at any time in the Google Play Store app under Payments & subscriptions > Subscriptions. After cancelling, Pro remains active until the end of the period you have paid for.
• Refunds: refunds are handled by Google under the Google Play refund policy, except where the law requires otherwise.
• Price changes: we may change subscription prices. Google Play will notify you in advance, and you can cancel before the new price applies.
• Features: we may add, change or remove Pro features over time. If we remove a significant Pro feature, we will try to offer a comparable alternative.

Nothing in this section limits any rights you have under India's Consumer Protection Act, 2019 or other consumer laws that apply to you.

7. Third-party services

The App works with services and content provided by others, including Google Play, Google AdMob, Google ML Kit, printer manufacturers and their print plug-ins, websites you open in Web Print, and apps you share files with. Your use of those services is governed by their own terms and privacy policies. We are not responsible for them, for ads shown by AdMob, or for content on third-party websites.

8. Updates and availability

We may update the App to fix problems, add or change features, or meet legal or security requirements. Some updates may be needed to keep using the App. We try to keep the App working well but cannot promise that it will always be available, error-free or compatible with every device, printer, file or language. We may stop offering the App, with reasonable notice where possible.

9. Our intellectual property

The App, including its software, design, text, graphics and the NEXO name and logo, belongs to NEXO or its licensors and is protected by intellectual property laws. These Terms do not give you any rights to our trademarks or other intellectual property except the licence in section 2. Open-source components included in the App are licensed under their own licences.

If you send us feedback or suggestions, you allow us to use them freely to improve the App, without any obligation to you.

10. Disclaimer

To the fullest extent permitted by law, the App is provided "as is" and "as available". We do not give any warranty that the App will meet your needs, work without interruption, or produce accurate results, and we exclude all implied warranties, such as those of merchantability, fitness for a particular purpose and non-infringement. Some laws do not allow these exclusions, so some of them may not apply to you.

11. Limitation of liability

To the fullest extent permitted by law:

• NEXO will not be liable for any indirect, incidental, special, consequential or punitive loss or damage, or for any loss of data, documents, profits, revenue, business or goodwill, arising from or related to the App or these Terms;
• NEXO's total liability to you for all claims relating to the App or these Terms is limited to the greater of (a) the amount you paid for NEXO Pro in the 12 months before the event giving rise to the claim, and (b) INR 1,000.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, such as liability for fraud, or your statutory rights as a consumer.

12. Indemnity

To the extent permitted by law, you agree to compensate NEXO for claims, losses and reasonable costs (including legal fees) that arise from your breach of these Terms, your misuse of the App, or Your Content infringing someone else's rights or breaking the law.

13. Ending these Terms

You can stop using the App at any time by uninstalling it. Uninstalling does not cancel a NEXO Pro subscription; please cancel it in Google Play.

We may suspend or end your licence to use the App if you seriously or repeatedly break these Terms, or if we must do so by law. Sections 3, 5, 9, 10, 11, 12, 14 and 16 continue to apply after these Terms end.

14. Governing law and disputes

These Terms are governed by the laws of India. Before starting any formal proceedings, please contact us at support@nexogalaxy.com so we can try to resolve the issue; we will aim to respond within 30 days. If the dispute is not resolved, it will be subject to the exclusive jurisdiction of the competent courts in India. If you are a consumer living outside India, you also keep any protection given to you by the mandatory laws of your country of residence and may bring a claim in your local courts.

15. Changes to these Terms

We may update these Terms from time to time. We will change the "Last updated" date above and, for significant changes, notify you in the App before they take effect. If you continue to use the App after the changes take effect, the updated Terms will apply. If you do not agree, please stop using the App and cancel any subscription.

16. General

• Entire agreement: these Terms and the Privacy Policy are the whole agreement between you and us about the App.
• Severability: if any part of these Terms is found unenforceable, the rest remains in effect.
• No waiver: if we do not enforce a right immediately, we do not give it up.
• Assignment: you may not transfer your rights under these Terms. We may transfer ours to a company that takes over the App, provided your rights are not reduced.
• Language: these Terms may be shown in other languages for convenience. If there is any difference, the English version applies.

17. Contact and grievance redressal

For questions, complaints or notices about these Terms or the App, contact:

Grievance Officer, NEXO

Email: support@nexogalaxy.com

We acknowledge complaints within 48 hours and aim to resolve them within 30 days.